# Sign in and activate your account

Activate an invitation, use a password or SSO and resolve sign-in issues.

> **Access:** member.

## Prerequisites

Use the exact email address your organization invited. For your first visit, open the activation link received by email and complete the displayed steps: set a password, enter personal information and accept the documents presented.

## Sign in

1. Open the [CISAPP application](https://app.cisapp.eu/login).
2. Enter your email address, then select **Continue**.
3. Use a method offered for your account: password, Google, Microsoft or your organization’s identity provider.
4. Complete any additional verification before leaving the screen.
5. Check that you reach your CISAPP workspace.

![First step of CISAPP sign-in](https://docs.cisapp.eu/images/en/login.webp)

*The first step identifies your account before offering the available sign-in methods. · [Open full-size screenshot](https://docs.cisapp.eu/images/en/login.webp)*

## Pending invitation or authorization

An account can be activated while authorization to join the organization is still pending. If authorization is pending, contact an organization administrator. Creating another account with a different address does not resolve it.

If the invitation link has expired or been revoked, ask your administrator to resend it from **My company → Members**.

## Forgotten password

Use password recovery from the sign-in screen and check your spam folder. Accounts using SSO only must follow their identity provider’s recovery process.

## Expected outcome

You are signed into the correct organization. To change your language or authentication preferences, see [My profile](https://docs.cisapp.eu/en/organization/profile).